Contact Us
Questions, problems or ideas? Email us at contact@tickpdf.com and a real person will reply, usually within one working day.
Choose What Your Message Is About
Each link opens your email app with the subject filled in, so your message reaches the right place.
We Never Need Your Documents
TickPDF opens and changes your files inside your own browser. They are never uploaded to us, so we cannot see them, and we do not need them to help you.
Please do not attach contracts, IDs, bank statements or other private files to your email. A screenshot and a short description are almost always enough.
- 0files uploadedYour PDFs stay on your device.
- 1working dayOur usual time to reply.
- 1real personNo bots answer your email.
What to Include When Something Goes Wrong
- The toolFor example Merge PDF or the PDF editor.
- What you sawThe error message, or a screenshot of the screen.
- Your browser and deviceSuch as Chrome on Windows, or Safari on iPhone.
- What you triedAnother browser, a smaller file, or a fresh page.
- No private documentsWe never need your PDF. Remove private details first if we ask for a sample.
- Your plan emailFor billing, write from the address you paid with.
Before You Write
The answer may already be here.
How quickly will you reply?
Usually within one working day, and often the same day. TickPDF is run by one person, so replies can take a little longer at weekends and on holidays.
Should I send you my PDF so you can look at it?
Please don't, unless we ask and you are happy to. The tools run on your device, so we never need your document to help. A screenshot of the error, the name of the tool and your browser are usually enough. If a sample would really help, send a copy with any private details removed.
A tool shows an error. What should I include?
Tell us which tool you used, what you clicked, and the message you saw. Add your browser and device, for example Chrome on Windows or Safari on iPhone. If you can, try the same file in another browser and tell us if it works there.
How do I cancel or change my plan?
You can cancel at any time, and you keep TickPDF Pro until the end of the period you paid for. Email us from the address you used to pay and we will sort it out, or use the link in your receipt.
Can I get a refund?
If a paid feature does not work as described and we cannot fix it, or you were charged by mistake, yes. Tell us what went wrong and we will sort it out. We do not refund a change of mind, because every tool can be tried free first. The details are in our Refund Policy.
Can I ask for my data to be deleted?
Yes. We hold very little: your email and payment details if you bought a plan, and anonymous usage counts. Email us and we will delete what we can and tell you what the law requires us to keep, such as invoices. See the Privacy Policy.
Can I suggest a new tool?
Please do. Many of our tools started as an email from someone who needed them. Tell us what you are trying to do, not just the name of the tool, and we will see what we can build.
Do you offer a plan for a team or school?
Yes. TickPDF Business covers several people under one bill. Email us with how many people need it and we will reply with the options.
About Us
TickPDF is run by Viswanadham Suresh from India. It is a small, independent service: the person who answers your email is the person who builds the tools.
Email: contact@tickpdf.com
Read our Terms of Use and Privacy Policy.
Need to Fix a PDF Right Now?
Every tool is free to try, with no account, no upload and no watermark.
Open the PDF editorStill stuck? Pick a topic at the top of this page and write to us.